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The process starts with a fact-finding meeting at our offices which is at our expense. The purpose of the meeting is to establish what your needs and objectives are and whether we are able to assist.  There is no charge for the first meeting and no obligation to you whatsoever.  If any work is to be performed we will agree the cost with you in advance of any work being done.  You will never be asked to pay any fee that has not been agreed in writing in advance.  Fees are based on time spent and evaluated at a rate per hour calculated to recover our costs.